Acceptable Use Policy

Your Local Number on your Mobile

Acceptable use policy revised March 2019 

 Artis Telecom have adopted a philosophy that assumes the honesty and good intent of our subscribers, therefore our services are provided in as unrestricted a manner as possible to allow our users to have the richest Internet and telephone experience possible.

This Acceptable Use Policy (AUP) must be read in conjunction with our Terms and Conditions and may be subject to change from time to time through legislation and other changes through us or our upstream providers. It is the subscribers’ responsibility to ensure that they comply with the latest edition of the AUP at any given time. If you have any questions about any of our policies, please contact the Customer Services at

This AUP may be revised, without notice, at any time; at the sole discretion of Artis Telecom. Placing an order with us is deemed to be an agreement to our Terms & Conditions and AUPs.

In the event of a breach of this policy, Artis Telecom reserves the right to terminate your service with immediate effect, without recompense and delete any files held on our servers.


Users may not mount an attack, by whatever means, against our system, or any other systems.

Login names and passwords must be kept secret and not be communicated to any third party. Artis Telecom must be notified immediately if they are compromised so security can be regained on the account to minimise any losses to you.

Users may not download illegal copies of commercial software, films or music

Users may not run any program that monitors network packet data or any program that compromises the privacy of network traffic.

Artis Telecom reserves the right to suspend accounts or access to the network during investigation or suspected or potential abuse of this policy.

Artis Telecom customers who engage in abuse on its internet or phone systems will be notified that their behaviour is unacceptable and may have their accounts suspended or terminated if such abuse continues.


Customers that provide their own web servers, email servers, news or any other type of service are totally responsible for those servers/services and their content.

You should ensure that you are aware of any laws regarding the material you are providing, including copyright laws.

If you are breaking the law we are required to and will co-operate with the relevant authorities and may also suspend or disconnect your service.

Broadband customers are required not to use the supplied connection for illegal purposes; this includes copyright violation and/or the transmission of illegal material.

The user agrees to refrain from sending or receiving any material which may be deemed to be offensive, abusive, indecent, hard-core, paedophile pornography, defamatory, obscene, menacing or as prohibited by current and future law.

You must not gain or attempt to gain unauthorised access to any computer system(s) for any purpose. This is classed as a breach of this AUP and also such action may lead to criminal prosecution under the Computer Misuse Act. You are prohibited from running port scanning or other software which is intended to probe, scan, test the vulnerability of remote systems or networks expect in circumstances where the remote network administrator has given express permission for this to be done.

IRC specific

Users must abide by the policies of any IRC networks they use. We will co-operate with the administrators of IRC networks to identify abusive users and restrict their access to IRC. Users are reminded that harassment, threatening or slanderous behaviour on IRC is prosecutable under UK law.

Technical support

Technical support exists for the benefit of Artis Telecom contracted customers, providing support for their phone systems and any questions relating directly to our services and the contract with Artis Telecom. Technical support is here to provide the best service possible to our customers. When contacting Technical support, please send all the relevant details by e mail to  or call us on 03333441121 and have all the relevant details to hand.

If the problem doesn’t directly involve the Internet connection, or telephone system, for example – how do I send an email, how do I change the first page that is displayed when my web browser starts etc., this is a function of the particular software application (e.g. the mail program, web browser etc). If the support question is outside our remit or contract, we will endeavour to help or direct you, but this may mean that a charge could be made for support outside the contract, or we may refer you to another support resource where charges could also be made.