Acceptable use policy revised March 2019
Artis Telecom have adopted a philosophy that assumes the honesty and good intent of our subscribers, therefore our services are provided in as unrestricted a manner as possible to allow our users to have the richest Internet and telephone experience possible.
This Acceptable Use Policy (AUP) must be read in conjunction with our Terms and Conditions and may be subject to change from time to time through legislation and other changes through us or our upstream providers. It is the subscribers’ responsibility to ensure that they comply with the latest edition of the AUP at any given time. If you have any questions about any of our policies, please contact the Customer Services at support@artistelecom.co.uk
This AUP may be revised, without notice, at any time; at the sole discretion of Artis Telecom. Placing an order with us is deemed to be an agreement to our Terms & Conditions and AUPs.
In the event of a breach of this policy, Artis Telecom reserves the right to terminate your service with immediate effect, without recompense and delete any files held on our servers.
General
Users may not mount an attack, by whatever means, against our system, or any other systems.
Login names and passwords must be kept secret and not be communicated to any third party. Artis Telecom must be notified immediately if they are compromised so security can be regained on the account to minimise any losses to you.
Users may not download illegal copies of commercial software, films or music
Users may not run any program that monitors network packet data or any program that compromises the privacy of network traffic.
Artis Telecom reserves the right to suspend accounts or access to the network during investigation or suspected or potential abuse of this policy.
Artis Telecom customers who engage in abuse on its internet or phone systems will be notified that their behaviour is unacceptable and may have their accounts suspended or terminated if such abuse continues.
Broadband
Customers that provide their own web servers, email servers, news or any other type of service are totally responsible for those servers/services and their content.
You should ensure that you are aware of any laws regarding the material you are providing, including copyright laws.
If you are breaking the law we are required to and will co-operate with the relevant authorities and may also suspend or disconnect your service.
Broadband customers are required not to use the supplied connection for illegal purposes; this includes copyright violation and/or the transmission of illegal material.
The user agrees to refrain from sending or receiving any material which may be deemed to be offensive, abusive, indecent, hard-core, paedophile pornography, defamatory, obscene, menacing or as prohibited by current and future law.
You must not gain or attempt to gain unauthorised access to any computer system(s) for any purpose. This is classed as a breach of this AUP and also such action may lead to criminal prosecution under the Computer Misuse Act. You are prohibited from running port scanning or other software which is intended to probe, scan, test the vulnerability of remote systems or networks expect in circumstances where the remote network administrator has given express permission for this to be done.
IRC specific
Users must abide by the policies of any IRC networks they use. We will co-operate with the administrators of IRC networks to identify abusive users and restrict their access to IRC. Users are reminded that harassment, threatening or slanderous behaviour on IRC is prosecutable under UK law.
Technical support
Technical support exists for the benefit of Artis Telecom contracted customers, providing support for their phone systems and any questions relating directly to our services and the contract with Artis Telecom. Technical support is here to provide the best service possible to our customers. When contacting Technical support, please send all the relevant details by e mail to support@artistelecom.co.uk or call us on 03333441121 and have all the relevant details to hand.
If the problem doesn’t directly involve the Internet connection, or telephone system, for example – how do I send an email, how do I change the first page that is displayed when my web browser starts etc., this is a function of the particular software application (e.g. the mail program, web browser etc). If the support question is outside our remit or contract, we will endeavour to help or direct you, but this may mean that a charge could be made for support outside the contract, or we may refer you to another support resource where charges could also be made.
Privacy Statement
Information collection and use
We collect individually identifiable data on our websites and portals only as part of consented operations such as order capture and in the subsequent administration of the site (for example when we or you choose to create users to assign phones to, or provide mobile phone information when setting up call forwarding preferences). If you choose to provide us with personally identifiable information, we will only use it to fulfill the specific request(s) you have made. We do not share personally identifiable information with any Third Parties other than for the express purpose of providing you with the telephony service you have requested to include support and billing.
Use of Cookies
Cookies are used by the majority of websites you visit in order to improve your user experience by enabling the website to remember you and things about you, such as your preferences. Sites achieve this by using cookies which can exist either only for the duration of your visit (called session cookies) or across repeat visits over a period of time (called persistent cookies). Our portal makes minimal use of both types of cookie. Their use is both necessary and explicitly only made in the support of the operation of the service – for example in making navigation around the site easier, presenting some styling on the log on page (for example our logo image) etc. Our site does not use cookies in any other way.
Communications from us
Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries. We will communicate with you by email or telephone or as necessary.
Links to other websites
Our website may in the future contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by our website.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and other data. We may use this information internally and only in the support of diagnostic activities we undertake in the provision of the telephony service to you. This data is not shared with Third Parties, and any collected log file data is subsequently deleted once it is of no further use.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website or on our phone system or internet connectivity operations.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, if we make material changes to this policy, we will notify you.
E&OE
