System features
Caller ID – Presents the incoming call number on your handset
Call routing – Create rules to direct calls where you need them based on extensions available, time of day Etc
Hunt group – Ring a group of phones simultaneously or sequentially, search for a free extension or select the next agent in line to share incoming calls
Call Transfer – Transfer a call to another destination without the need of a switchboard
Call hold – Place the caller on hold, they just hear music on hold or your marketing message
Call forwarding – Remotely or locally Program an extension to automatically transfer to another internal or external number
Conference calling – Make use of the conference facility on your phone
Call Parking – Park a call so other users can pick it up
Call Barring – Administrators only can set up call bars from Total, in or outbound, premium rate, international, 118, 0844 or 0871, mobiles, internal only Etc
Good for managing remote / overseas staff, call abuse by staff, nuisance calls – a manager pin code can also be implemented to override if required
Click to dial – Call a number on a web page and clipboard dialing
Unified voicemail – Pick up voicemail from any or your devices different voicemail messages can be presented when busy, out of hours Etc
Address book – Search by contact name from your IP phone or PC application
Never miss a call in or out of the office
Mobile APP – Your Apple or android phone is an extension of your switchboard or system, Call from your mobile while displaying your office number or home number
Handle calls using your data base – The ability to look up calls via CRM systems
Multi site Locations – Multiple sites, homeworkers and associates all on the same switchboard even in different countries
Remote users – Can appear to be working from your main office while working from other locations
Multiple numbers – Host all your numbers including freephone, 01,02,03,08 plus international numbers across the world
Remote Provisioning – Remotely change the handset user, details, DDI and extension permissions anywhere in the world